I bought these directly from Algae Barn and via Amazon in the past with no issues. However, due to the extreme heat and humidity here in The South in late July, one cold pack wasn’t enough. The cold pack was hot and the copepods were DOA. I decided to just take the loss, but a few days later I messaged Algae Barn on Facebook Messenger just to let them know they may want to include more cold packs when shipping to the South in the summer. Don’t get me wrong, their jars are always VERY WELL PACKED, they just need an extra cold pack or 2. The next morning, Algae Barn messaged me that they appreciated the feedback and wish I would have let them know ASAP. Even though I didn’t request a replacement, they sent a free replacement that day. They apologized and even gave me 15% off my next order. You can’t beat that! I got the package today. The pods were a perfect temp- with 2 cold packs. The closest to the jar was warm but half the second pack was still icy. I messaged them to let them know everything was perfect and received a quick response. Great job, Algae Barn! I had resigned myself to getting my pods from an LFS during the hot months, but not anymore. I’m am Algae Barn customer for life